Privacy Policy - Shoreditch House Clearance

At Shoreditch House Clearance, we prioritize your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you engage with our services.

1. Introduction

Our privacy practices are designed to respect and ensure your privacy rights. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect and process the following types of personal data:

• Personal Identifiable Information (PII): Name, email address, phone number, and physical address.
• Transactional Data: Details of the services you request and transactions you perform.
• Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
• Usage Data: Information about how you use our website, products, and services.

3. How We Use Your Information

We utilize your information for various purposes, including:

• Providing Services: To arrange and manage your clearance requests efficiently.
• Communication: To contact you with updates, promotional offers, and important information.
• Improvement: To enhance our services by understanding your needs and preferences.
• Security: To protect against and prevent unauthorized access, use, or disclosure.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: When you have given explicit consent for us to process your personal data.
• Contractual Necessity: To fulfill the contract with you for our services.
• Legal Obligations: To comply with legal requirements and regulatory obligations.
• Legitimate Interests: For our legitimate business interests, provided they do not override your rights and freedoms.

5. Sharing Your Information

We may share your personal data with third parties under the following circumstances:

• Service Providers: Companies that provide services to us, such as payment processing, data analysis, and marketing assistance.
• Legal Requirements: When required by law, regulation, or legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of assets.

We do not sell your personal information to third parties for their marketing purposes without your explicit consent.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

8. Your Rights

You have several rights regarding your personal data, including:

• Right to Access: You can request access to your personal data that we hold.
• Right to Rectification: You can request corrections to any inaccurate or incomplete data.
• Right to Erasure: You can request the deletion of your personal data under certain conditions.
• Right to Restrict Processing: You can ask us to limit the processing of your data.
• Right to Data Portability: You can request a copy of your data in a structured, commonly used format.
• Right to Object: You can object to our processing of your personal data based on legitimate interests.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children without parental consent. If we become aware that we have inadvertently received personal data from a child, we will delete it immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We will notify you of any significant changes by posting the new policy on our website and updating the effective date.

11. International Data Transfers

Your information may be transferred to and maintained on servers located outside your country of residence. We ensure that appropriate safeguards are in place to protect your data during such transfers in compliance with applicable data protection laws.

12. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party platforms you visit.

13. Data Breach Notification

In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant supervisory authority without undue delay, in accordance with applicable laws.

14. Compliance with Laws

We comply with applicable data protection laws and regulations, including the General Data Protection Regulation (GDPR), to ensure the lawful processing of your personal data.

15. How to Exercise Your Rights

To exercise any of your rights regarding your personal data, please contact us through the designated channels. We will respond to your request within the timeframe required by law.

Your privacy is important to us, and we strive to handle your personal data with care and respect.